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Headquarters

Pulse Supply
909 Ridgebrook Road
Suite 120
Sparks, MD 21152
Telephone: 1-888-785-7393
International: 1-410-583-1701
Fax: 1-410-583-1704



 

If you are interested in receiving more information about pulsewan.com, products, orders, billing, suggestions or enquiries, please submit our contact form below. We will respond promptly.

 

Fields marked with * are required

 

 

 


 

returns customer service

 To return a product at pulsewan.com, you’ll need to request a Return Merchandise Authorization (RMA) number by filling out the product return email form below.

Or request a return through pulsewan.com Customer Service
By Phone: 888.785.7393 or 410.583.1701 and select  Option 3

We’ll need the following information to authorize your return:

  1. Customer name
  2. Customer number
  3. Invoice number or order number
  4. Item serial number(s) if applicable
  5. The number of items being returned
  6. Whether the product box has been opened
  7. Nature of the problem

When your return is approved you will receive a Return Merchandise Authorization (RMA) number that must be included with the returned merchandise. Note: Your RMA number is valid for 10 business days.

In general, pulsewan.com accepts returns on merchandise from select manufacturers within 30 days. However, pulsewan.com reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to pulsewan.com on returned items, and pulsewan.com will pay the shipping charges on the replacement or exchange item(s) going back.

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at pulsewan.com's discretion. Please be aware that specific manufacturers have more restrictive return policies and may be subject to a return fee. Special order items are NON-Returnable.

When shipping items back to pulsewan.com shipping fees are your responsibility. Upon receipt of your return, we will replace, exchange or repair your product as indicated in your RMA application. We will then return your product, at our expense, using the same shipping method you used to send it to us within USA locations. All International shipments are subject to customer expense.

If your return merchandise is accepted, we will post a credit to your pulsewan.com account within 48 hours from the time that we receive the product(s) in our distribution center. Each return is credited in the same manner as payment. If you paid for your order with a credit card, the credit will be applied to that card. You will be able to verify the credit by calling your credit card company. Please note that credit card returns may take up to 48 hours to appear. If you paid for your order with a check, a refund check will be issued within 10 business days from the date the returned product is received by pulsewan.com’s receiving department. If you have a terms account, the amount of your return will be credited to your pulsewan.com account.

 

Returns for Repair: Items being returned for repair may be packaged inside any sturdy shipping box. Please be sure that the item is securely packed to prevent possible damage during transit. We are not liable for damage occurring during shipment.

International Shipments: All International duty fees must be paid by the sender. We recommend that you use one of the following carriers to help ensure your packages clear customs: UPS, Federal Express, and DHL.

 

 

 

 

 


 

returns customer service

To request a customer account, please email form below.

If you require any assistance filling out this form:
By Phone: 888.785.7393 or 410.583.1701 and select Option 3

You will need the following information to be considered for Account Setup:

  1. Corporate or Organization information
  2. Federal ID or Tax Number
  3. Main account holder contact information
  4. Knowledge of what type of Entity the Company or Business is
  5. If incorporated, which state was it created in
  6. If Tax Exempt, you will need the exemption number and we will require a copy of the certificate to be on file. You can attach to this form or send seperately when requested
  7. Accounts Payable contact and address information

 

Fields marked with * are required

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Founded in 1995, pulsewan.com is a leader in Data Communications, Wide Area Networks, Voice over IP and the most trusted name in the industry. Pulse is a highly focused Value Added Distributor and Systems Integrator with a wealth of experience. Pulse provides unbiased multi-manufacturer solutions to Enterprise and Service Providers.

Pulsewan.com maintains office in 7 states including California, Colorado, Florida, Maryland, Minnesota, New Jersey and Washington.

Employment and Jobs at Pulse SupplyEqual Opportunity

pulsewan.com is an Equal Opportunity Employer and strives to comply with all applicable laws prohibiting workplace discrimination throughout the entire employment process. We recruit, select, promote, compensate, train and provide benefits without regard to race, color, religion, sex, sexual orientation, age, national origin, marital status, disability, veteran status or any other protected characteristics as protected by federal, state or local laws. Pulse Supply promotes workplace diversity.

In accordance with applicable federal and state laws, pulsewan.com, will attempt to reasonably accommodate qualified individuals with known disabilities unless doing so would create an undue hardship on pulsewan.com.

Please send your resume and salary history to the following address:


Pulse Supply
Human Resources Dept.
909 Ridgebrook Road
Suite 120
Sparks, MD  21152
Att: Resumes


All materials will be kept in strictest confidence.

 

 

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