• What does Pulse do ?

• Does Pulse provide Local Area Network (LAN's) products or solutions ?

• Does Pulse provide on-line ordering ?

• What do I need to order from Pulse ?

• How do I contact a Pulse Representative  ?
  

• Can Pulse install these products and equipment ?
  

• Does Pulse provide Technical Support ?
  

• What kind of warranty does Pulse provide on equipment ?

What does Pulse do ?  Pulse develops, markets and supports advanced Voice over IP product sets. Pulse also distributes products and solutions for Wide Area Networks and Data Communications which address larger connectivity issues. Our company focus is the carrier, service provider and enterprise markets. This usually involves the combining of Data, Voice and Video.  If your asking yourself how do I:

1) Connect remote locations and how do I get the equipment to make it happen ?
2) Combine data and voice over my existing data network ?
3) Combine or convert my legacy data ?
4) Compress voice/fax traffic over my data network ?
5) Convert my PBX or Phone system to Voice over IP ?
6) Set up a wireless link for my voice and/or data ?
7) Convert different Signaling protocols for Voice or Data ?
8) Choose last mile solutions and products ?
9) Terminate ATM connections at remote offices ?
10) and much more...

To contact your serving representative for these products and solutions please
use our office locator.

Does Pulse do Local Area Networks (LAN's) ?  Pulse focuses on Wide Area Networks only.  Though we understand LAN's and provide training for our representatives, we do not concentrate on supplying Ethernet hubs, switches, PC's, Servers or application software. If you need us to supply Ethernet Switches or Routers as part of a Wide Area Network solution, we can provide them at competitive pricing at our Switch and Router website.

Does Pulse provide on-line ordering ?  Due to the complex nature of most Pulse products and solutions, on-line ordering is not currently offered. Since most Pre-sales assistance is free, it is best to consult and place your order with a Pulse representative.

What do I need to order from Pulse ?  Please see our Ordering Section.

Please contact your Pulse representative for your particular needs.

How do I contact a Pulse Representative ?  There are several methods for contacting a Pulse representative. To make sure you get to the correct person we have set up office and email locators.

1) Contact an Office and representative that serves you.
2) Email and office or representative that serves you.
3) Toll Free in the United States :  1-888-785-7393
4) For International calls:  1-951-694-1173
5) To fax and requests: 1-951-694-1176

Can Pulse install these products and equipment ?  Yes, we can provide installation and turnkey solutions.

Please contact your Pulse representative for your particular needs.

Does Pulse provide Technical Support ?  Yes, we provide pre-sales and post-sales support on equipment we sell. We do not provide free support on equipment that WAS NOT sold by us, please contact the manufacturer direct or the dealer who sold you the equipment.  Depending on the equipment,  we can be contracted to support equipment not sold by us.

Please contact your Pulse representative for your particular needs.

What kind of warranty does Pulse provide on equipment ?  The warranty of equipment is based on the manufacturer warranty. This can range from 90 days to 10 years depending on the manufacturer and model of equipment. Most service, repairs and exchanges can be handled by your representative. Most manufacturers provide a Depot type service for warranty repairs. This means malfunctioning or broken equipment is sent to a service center and may remain there for 1 to 4 weeks depending on the manufacturer. If you require extended or expedited service, we have separate contracts available for all your requirements.

Please contact your Pulse representative for your particular needs.