The Pulse Call Center
Solution allows service
providers, carriers and
enterprise organizations to provide
small to medium size Call
Center services via Voice
over IP. Increasingly,
organizations are
globalizing key business
operations in order to
create and deliver products
and services wherever the
appropriate skilled
personnel exist and the
cost-savings are greatest.
In the call center, there is
a new drive to transform
customer care into a global
operations paradigm that
spans organizations,
partners, communication
networks, technologies and
geographies.
Traditional call
center technologies,
designed for single-site or
single-enterprise/multi-site
operations, create
integration complexities and
costs in our ever increasing
globalized and decentralized
environment. What your
organization needs to
achieve globalized customer
care is a new generation
call center platform that
leverages the diverse
technologies and dynamic
human resources of your
agent community, whether
in-house, outsourced, remote
or at home.
New generation Call
Centers eliminate the high cost
of implementation and
hardware associated with
traditional solutions. They
also experience more than
50% savings on long distance
fees while giving customers
access to enhanced features
like agent ques, hunt
groups, parallel forking,
home agents, call recording, extensions,
voicemail, hunt groups, auto
attendants, paging,
conferencing, IVR, web
interfaces, DIDs and virtual
numbers.
Pulse has years of
experience integrating
VoIP systems including
calling cards,
call shops,
ITSP,
wholesale and
termination. Our Call
Center system is no
exception and provides a
carrier class solution with
advanced VoIP telephone
services. Whether you are a
large Enterprise, CLEC,
Cable provider, entrepreneur
or calling card service
provider looking to expand
your services, the Pulse
Call Center system provides
a total solution and rapid
deployment capability. The
Call Center is scalable from
a few agents to hundreds
with non-intrusive license
and hardware upgrades.
Pulse can provide you all
the components and services
necessary to implement a
complete Call Center solution. Please
call or
email
with any questions you may
have:
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