IP PBX
Software
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PBXnSIP

Specifications

Web Interfacetion

pbxnsip IP PBX phone system runs from a one single and complete service (executable software program) on your PC, Server or embedded device. There is only 1 executable program to install and run, it includes it own web server which in turn is accessed and configured by a web interface.

Benefits

1 Web Interface
3 Levels of User
- System Administrator
- Domain Administrator
- User
No need to install a web server like Apache or IIS
Easy to use and fully flexible.
Configure settings on the PBX as well as via Star Feature Codes
Easy to install
Accessable from any location

Domain Definition

pbxnsip IP PBX phone system runs on the same principals as an email server. The running software program can operate multiple domains, a little like a domain partition.

Used in various different scenarios, a multi domain system provides flexibility, security and features to each of the domain.

Typical scenarios for a multi domain deployment include:

ISP hosting a domain based hosted IP PBX
ITSP using a domain based system along with an existing ITSP SIP Trunking service.
Corporate or Enterprise customers wishing to have each department in an individual domain partition
Companies who share the same office building

Benefits

Domain partition per company
Fully secure
Reduced costs - share 1 IP PBX with other companies
Deploy and sell Hosted IP PBX domains
Control the number of extensions configured within the domain
Control the number of accounts created within the domain
Control the number of calls aloud in the domain
Create alias domain names
Configure true DNS records
CDR reports per domain
Star Feature Codes per domain
Address book per domain
Configure buttons for Plug and Play for IP Phones
IVR Language per domain
Web Language per domain
Audio Tones per domain
Create Trunks per domain
Create dial plans per domain
Record calls and store in a domain directory
Create extensions per domain
Create PBX accounts per domain such as:
- Auto Attendant
- Hunt Groups
- Agent Groups
- Conferences
- Paging
- IVR
- Service Flags
- Calling Cards
Copy Domain configurations to other domains

Extension Definition

An extension exists inside a domain. Each extension includes voicemail, so there is no need to buy expensive expansion modules to accommodate voicemail.

With pbxnsip IP PBX phone system you can also register several IP phone devices to 1 extension. So if you need a phone at home, at the office and one on your laptop, it is all possible.

Each extension can be mapped to an cell phone. The PBX treats the cell phone as if it were an standard phone, which means when configured it will call your cell phone at the same time as your extension.

Benefits

Benefits
Voicemail Included
Voicemail to Email
Cell Phone Integration
Fork calls to a cell phone and desk phones at the same time
Individual IVR language
Individual Web Interface language
Individual Audio Tones
Upload a picture for use with phones supporting images
Personal address book
Call Redirection
Call forward all
Call forward busy
Call forward on no answer
DND
Agent Login
Message Waiting Indicator
3 modes of Voicemail announcement
Anonymous
Name
Personal
Move or copy voicemail message to other extensions
Individual dial plan per extension (if required)
Send emails on missed calls
Call cell phone on voicemail

Voicemail Definition

Each extension has a its own voicemail account on the PBX. This will save you money, as traditional PBX or PABX systems normally charge extra for voicemail functionality and you would also have to purchase extra expansion slots to accommodate these cards.

With the pbxnsip IP PBX phone system voicemail is included in the extension price.

Benefits

Voicemail Announcement
- Anonymous
- Named
- Personal
Voicemail on or off
Voicemail pick up time
Maximum number of messages
Allow other extensions access to the voicemail (shared voicemail)
Message waiting indicator
Call cell phone when a message arrives
Mailbox escape account - if the user presses 0, redirect the call somewhere
Voicemail to email
Copy messages to other extensions
Move messages to other extensions
Mark a message as urgent
Dial into the voicemail from your desk phone
Dial into the voicemail from your cell phone or any external phone
Pin number authentication
Listen to messages
- Forward through the message
- Rewind the message
- Delete message
- Voicemail details - time, date of call caller ID

Cell Phone Integration Definition

The Cell Phone is treated the same as a registered IP Phone. When calls come in the PBX will fork the call and dial your cell phone at the same time as your desk phone.

Other features such as calling your cell phone when a voicemail is available are great features when on the road.

Benefits

Assign your cell phone to an extension
Time of day calling to the cell phone
Simultaneous ring with the desk phone
Delayed dialling of the cell phone if required
Out of signal detection - user must press 1 for the PBX to connect the call
Dial into the PBX and call an extension, if busy callback can be requested
Calling Card callback

Hunt Groups Integration Definition

The hunt group account allows a group of extensions to be called in various stages. Each hunt group has three stages and a final stage. Should you need more stages then you can simply stack the hunt group accounts by calling the second hunt group from the final stage of the first hunt group.

A hunt group is a great way to make sure your calls are answered.

Benefits

Name the Hunt Group
Alpha-tag the name of the hunt group to the display name on the desk phone
Create Alias Numbers or names
3 stages
Configurable call time per stage
Final Stage can be:
- Any account on the PBX
- An external telephone number
Change the ring melody for the hunt group
Assign a different dial plan
Night Service flag for time of day routing

Auto Attendant Definition

The auto attendant account acts like a virtual receptionist. At some stage you would have called one, they normally announce the companies name followed by a set of dialling options like ... for sales please press 1, for accounts please press 2 etc.

With the pbxnsip IP PBX phone system auto attendant you are free to upload professionally recorded messages. Different welcome messages can be played at different times of the day using service flags.

Benefits

Name the Auto Attendant
Create Alias Numbers or names
Dial extensions
Grant recording privileges to extensions
Assign a dial plan
Set the language for PBX generated messages
Assign a second language
Night Service flag for time of day routing
Timeout handling:
- Redirect Number
- Time out for redirect
- Hang-up Timeout
Dial by name
10 options for user input
Pre-recorded messages if required for user input

Agent Group Definition

An Agent Group is a also know as an ACD. This stands for 'Automated Call Distribution'. You would have experienced and Agent Group call before when calling into a contact center or call centre of some description. The agent group account plays a welcome message and then places the caller in a queue, further messages and music on hold are then played.

With the pbxnsip IP PBX phone system the Agent Group accounts are included as standard, making it very affordable for the SMB market to enjoy the facilities of major companies at a fraction of the cost.

Benefits

Name the Agent Group
Create Alias Numbers or names
Assign Agents
Grant recording privileges to extensions
Assign a dial plan
Options to play ringback or music on connection to the Agent
Configure the gaps between the announcements whilst in the queue
Assign music on hold
Automatic fade in and out of music on hold between announcements
Set the length of time an Agent may recover before taking the next call
Send IM messages to IP Phones with the status of the queue
Add caller details to the Address book
Add CMC details
Assign a queue manager
Different Algorithms for calling Agents:
- Random calling of Agents
- Longest Idle Agent first
- Call Agents in the order agents are configured in the group
Set the ring time stage between adding more Agents into the queue
Set the number of Agents to add in at each stage of ring time
Options for calls near the head of the queue:
- After hearing being ringback for x seconds add in additional agents
- After hearing ringback, redirect the call to another account
- If the caller is in the queue for x seconds, redirect the call to another account
10 options for user input and moving to another account
Time based night service flag
SOAP Interface
Queue Status URL - fire a XML packet of information on every status change in the queue
When an Agent becomes available, fire a XML packet using SOAP

Conference Room Definition

A Conference room or conference server are normally expensive add-ons for traditional phone systems. Now you can enjoy having your own conference rooms within your own PBX.

With professional features like asking for the caller's name and announcing them into the conference, you can save money by using your own conference server.

Benefits

Conference Name
Ad-hoc conference
Scheduled conference
Entry Options
Play a beep and no name
Ask for a name
User Pin code authentication
Moderator Pin code
Moderator can terminate the conference call
Account monitoring

Paging Account Definition

The paging account allows the system to page information out to speakers in your work place or to a set of phones. With the option to buy SIP based ceiling speakers, a shop, factory, warehouse or showroom could easily use pbxnsip to page announcements to an audience.

Paging works by dialling the account and talking into a phone, this is then broadcast the list of recipients at the same time. The audio is one way.

Benefits

Streaming Mode:
- Unicast (SIP)
- Multicast
Define the extensions to be paged to
Define the extension authorized to make the paging
Display message for the phone LCD

Service Flag Definition

A service flag is a switch, it is either On or Off (set or clear). Service flags can be used throughout the PBX in different accounts. Service Flags allow for time based call routing. For example you could create a server flag on a time based setting for the opening hours of your office. The same flag can be used in several places throughout the PBX.

Service flags are set either manually or time based. You can even set whole days for holidays and holiday routing.

Benefits

Set the Flag:
- Manually dial the account number
- Time based
- Holidays
- Via the Web Interface
Set extension permission to change the status of the flag by phone
Display Name
Use on multiple accounts
Use on Cell Phone configuration
Use on Agent Groups
Use on Hunt Groups
Use on Auto Attendants

Calling Card Definition

A calling card account is used for three purposes. Firstly it can act like a standard calling card and reach out to a third party web server for call authentication and pin use. The second way to use the calling card account is to use it to dial into the PBX and then get the PBX to dial out. This is sometimes known as DISA. The third way to use the calling card account is to dial in and get the PBX to call you back. This means the PBX will make both legs of the call.

Either way, the calling card account will save you money.

Benefits

Individual Dial Plan
ANI configuration
Daily CDR report
Callback Mode
Extension and Pin Number authentication
Show or block caller-id
Call extensions within the PBX
Configuration of PIN digits to make a SOAP call

IVR Node Definition

An IVR node is a single IVR account which can be configured to take input DTMF (phone beeps from each key) and then fire off an external SOAP query OR route the call to another account. A third party application server can hook up to the PBX and control account call flow.

An IVR node could also be used to play a message to a caller and simply hang-up after playing it.

Benefits

Import a recording
Set a dial plan
Set an ANI
DTMF matching list
From based routing list
To based matching list
SOAP URL
Accounts allowed to record a message for the IVR node
Timeout in seconds before the call is cut

Trunk Definition

A trunk is a way of communicating between the IP PBX and the outside world. The outside world could be a gateway, ITSP SIP trunk, another IP PBX, Microsoft Exchange 2007, Microsoft OCS.

Trunks can be registered if required to the other party.

Benefits

Unlimited Trunks
Trunk Types:
- SIP Registration
- SIP Gateway
- Outbound Proxy
Trunk Direction
- Inbound Only
- Outbound Only
- Both Directions
IP Address restriction on receiving calls
Declare CO lines
Codec Preferences
Prefixing
Trunk ANI
Extension passing ANI
Failover
Inbound Routing on phone number

Dial Plan Definition

A dial plan is used to route calls to different destinations. A dial plan can be assigned to any number of accounts and you may create as many as you require. A dial plan will allow you to set pattern matching routines to decide on routing.

The dial plan will also activate further searches based on the failure of a trunk.

Benefits

Created as many Dial Plans as required
Use pattern matching to decide on routing
Add or change the destination of the call
Block calls
Route calls over domains on the same system
Call local extensions

Address Book Definition

The address book is configured by the domain administrator and end users. It can be used to matching of numbers to names and the displaying of names when someone rings in. It can also be used for speed dial purposes.

Benefits

Domain Address Book
User Address Book
Searchable from some IP Phone by pressing the Directory button on the phone
Contact Type:
- Regular Contact
- White List
- Black List
Automatically add entries from a Agent Group

Star Feature Codes Definition

Each domain has its own * feature codes. A star feature code is a 2 digit number prefixed with a * (star). Each feature code maps directly to an action on the PBX.

Actions carried out via the IP phone include things like turning DND on and off and switching call redirects on. Most options to configure an extension through the web interface are also available through the * feature codes

Benefits

Call Treatment:
- Call Park
- Call Park Retrieve
- Call Pickup
- Call Return
- Redial
- Transfer
Call Forwarding:
- Hot Desking
- Call Forward All (Activate)
- Call Forward All (Deactivate)
- Call Forward Busy (Activate)
- Call Forward Busy (Deactivate)
- Call Forward No Answer (Activate)
- Call Forward No Answer (Deactivate)
Anonymous Calls:
- Block CID (Activate)
- Block CID (Deactivate)
- Block Anonymous Calls (Activate)
- Block Anonymous Calls (Deactivate)
- DND (Activate)
- DND (Deactivate)
- Agent Login
- Agent Logout
Miscellaneous:
- Go To Voice Mail
- Intercom
- Call extension cell phone
- Record
- Clear Voice Message Indicator
- Send Voicemails (Activate)
- Send Voicemails (Deactivate)
- Customer Originated Trace
- Add White List
- Add Black List
- Wakeup call
Call Intrusion:
- Call Barge In
- Listen In
- Teach Mode
In-Call Codes:
- Record On Key (e.g. *12)
- Record Off Key (e.g. *13)

Call Recording Definition

pbxnsip comes with two modes of call recording. First there is 'User Initiated' call recording and secondly there is 'System Initiated' call recording.

User Initiated call recording is where a user starts the call recording process by pressing the Record button (Snom 320 IP Phone and 360 IP Phones) on an IP phone or dials a start feature code specifically codes to start and stop call recording

System Initiated call recording is where the domain administrator configures the pbx to record calls automatically. System Initiated call recording can be started on the following options:

All calls answered by a Hunt Group
All calls from an Extension
All calls from an Extension
All calls to Internal numbers
All calls to External numbers

Storage Location

The system administrator has the ability to set the location where the recordings are stored. This could be on a different drive or a SAN if required.

Barge In Definition

Barge In is where a defined user can Barge Into a call directly from their own phone. The user would first dial a feature code for Barge In followed by the number of the extension they wish to Barge In.

Uses of this could be in the Contact Centre environment, where a supervisor needs to be called into a call. Another use of this advanced feature is where a secretary wants to inform the boss that he his next appointment.

Benefits

Boss - Secretary function
Call centre environments
Barge into a call to stop an abusive caller
Barge into a call to explain something to a the caller
Join a call for a short period of time

Listen In Definition

Listen In is where a defined user can Listen Into a call directly from their own phone. The user would first dial a feature code for Listen In, followed by the number of the extension they wish to Listen In on.

Uses of this could be in the Contact Centre or Call Center environment, where a supervisor needs to listen in on a call.

Benefits

Call centre environment
Staff training
Supervisor monitoring calls
Important call monitoring
Abusive call monitoring

Whisper (Teach Mode) Definition

Whisper is where a defined user can Whisper to the agent on a call, directly from their own phone. The user would first dial a feature code for Whisper, followed by the number of the extension they wish to Whisper.

Uses of this could be in the Contact Centre or Call Centre environment, where a supervisor needs to teach someone who is on a call.

Benefits

Call centre environment
Staff training
Supervisor monitoring calls
Important call monitoring and training
Abusive call monitoring

CDR SOAP Mechanism Definition

The CDR SOAP mechanism communicates with a web server of your choice. The pbx fires a SOAP call to a URL specified in the pbx each time a call is completed. The third party web script which receives the SOAP call, will then parse the XML packet and file the data in the required place. The storage of the data is outside of the pbx and the responsibility of the integration team.

Data could be written to a flat file, csv file, excel file or a database of some description.

Benefits

Fires a SOAP XML packet at a third party web server
Code the web server script to parse and process the data
Server can be at a remote location
Process data into flat files or databases
Use the data in a billing application

Call Back Definition

The Call Back feature is used when a user calls into the pbx, identifies their extension and pin code and is then asked for the destination number to be called. The pbx hangs up, calls the caller back and then connects the caller to the destination number.

This advanced feature is ideal for saving money when dialling in from remote locations and where the billing for calls is required to be in one location.

Benefits

Assign your cell phone to an extension
Identify yourself with extension number and PIN code
Define the number to call back.
The PBX then asks for the destination number
The pbx will now connect the call through, billing both calls to your extension number

Cell Phone Integration

The pbx treats your cell phone like a normal IP Phone or Softphone. If configured, the cell phone is called from the pbx at a user defined time. The pbx treats this call as a simultaneous ring and therefore both your cell phone and desk phone will ring at the same time.

This advanced feature keeps you connected to the office all the time.

Benefits

Assign your cell phone to an extension
Received office bound calls when on the road
Delay the time to route calls to your cell phone
Time of day routing of calls to your cell phone
Access your mailbox when calling into the auto attendant

Anonymous Call Intercept Definition

If configured at extension level, the user can opt for different call handling for Anonymous calls. This is sometimes good to field calls where the users hide the caller id on purpose (Cold Calls).

This advanced feature is very good if your phone number is constantly receiving calls from Anonymous callers.

Benefits

Assign to an extension
Set with no treatment
Set to reject the call
Set to pretend to be busy
Set to ask for the caller's name
Set to ask for the caller's name even with a caller id, CLI, ANI

Intercom Definition

The advanced feature called Intercom is where you can call up any extension on the system and intercom to it. Intercom allows for 2 way audio.

There are door opening devices on the market which operate in SIP, so the door device could be called under the intercom mode.

Benefits

Dial a feature code
Two way audio
Automated call answer

Hot Desking Definition

The advanced feature Hot Desking can be used on any extension on within the domain. It can be used regardless of location, so if you operate a multi site deployment and a user remotely connects the phone, you could hot desk to that phone when at location.

Working at another desk or room within the building? always missing calls? swap your identity to the local extension and have all the calls routed from your normal extension to the Hot Desk configured extension.

Benefits

Never miss a call
Make a call and it charges your extension
Works across multiple sites and locations
Auto clear of hot desking settings at midnight if required

Call Pickup Definition

Call pick-up advanced feature allows a user to pick up a call within a group of numbers. Should no one be there to answer the call to a hunt group, another user can dial a star code and pick-up the call.

Benefits

Never miss a call in a Hunt Group or Agent Group
Define additional extension numbers to a hunt group without the requirement to call the extension in a normal hunt group stage
Works across multiple sites and locations

Multi Tenant Definition

The pbx works in the same way as an email server. You can partition the pbx into multiple domains. This means you could have company1.com, company2.com and company3.com on one single pbx. Each domain is partitioned and each domain can have its own features like music on hold, extensions, pbx accounts, dial plans and trunks.

Ideal in hosted scenarios and offices who share the same building.

Benefits

Ideal for Hosted environments
ISP friendly
Partition Multiple Domains
Call inter-domain if required
Individual Music on Hold
Individual extensions and pbx accounts
Individual dial plans and trunks
Individual call logs

Plug and Play Definition

The pbx is designed to configure the following IP Phones: Snom, Polycom, Cisco and Linksys.

Ideal for control and reliability. The pbx can also control when each phone receives firmware updates.

Benefits

Ideal for Hosted environments
ISP friendly
Configure and provision phones automatically
Configure Snom buttons
Polycom IP Phones
Snom IP Phones
Cisco IP Phones
Linksys IP Phones

pbxnsip Attendant Console (PAC) Definition

The pbxnsip Attendant console is designed to allow an individual user to monitor extensions, groups, trunks and any other extension or account inside the domain.

Ideal for control and reliability.

Benefits

BLF - Busy lamp fields
Presence
Monitor extensions
Monitor Agent Groups
Monitor Auto Attendants
Monitor Hunt Groups
Monitor Conference Rooms
Monitor trunks and CO lines

Failover Definition

A trunk can be configured to failover on failure for whatever reason. If the trunk is set to failover the c0036all routing is sent back to the dial plan. The matching will continue under the dial plan entry which was matched by the failover trunk.

Ideal for control and reliability when used with say an ITSP SIP trunks, should the internet connection fail, the call routing could be directed over the PSTN.

Benefits

Defined at trunk level
Failover on warning codes
Failover on major codes
Multiple Dial Plan settings for failover routing
Help reduce outages

SBC Definition

The pbx uses a SBC (session Border Controller) to control registrations from outside of its own network. Any IP Phone registering outside the networks requires the Session Border Controller to control each session and make sure the ports on the far end firewall or router are kept open.

IP Phones registered to a straight proxy need to be on a public IP Address. IP Phones connecting out via a local network with NAT involved need to be controlled, otherwise the end user will experience issues such as one-way audio, no connection to the server, servers calling the phone but the call being blocked by the router.

Benefits

Controls every session on the pbx
A requirement when phones are behind NAT
Added Security
Included in the license
Help reduce DOS attacks

Localization Definition

The pbx comes pre-configured with different web languages and voice prompts for the IVR. Additional languages may be added at any time.

The benefit if a pbxnsip language support is it can be deployed right down to extension level. Each extension could support its own Web Interface language, IVR Prompts language and Tones (ring tones).

Benefits

Pre-configured Languages
- English
- German
- French
- Danish
- Dutch
- Russian
- Italian
- Turkish
- Greek
- Spanish
Pre-recorded IVR Prompts
- USA English
- UK English
- German
- French
- Danish
- Dutch
- Russian
- Italian
- Turkish
- Greek
- Spanish
Ring Tones for each country
Set language at system, domain and extension level
Set IVR Language Prompts at system, domain and extension level
Set Ring Tones at system and domain level